Support
Each Unique User Only Needs One User Account
Published on: 2/15/2023
Summary: Every user only needs only one User Account. Couples still need one account per person (User Accounts and e-mail addresses can’t be shared), but each user only should have one User Account for all interactions with us.
Our technical platform uses a technology called “single sign on” wherein all portals and private facets can be accessed for one account by adding access privileges to multiple private facets to the one master User Account.
Full Support Posting:
Every user only needs only one User Account. Couples still need one account per person (User Accounts and e-mail addresses can’t be shared), but each user only should have one User Account for all interactions with us.
Our technical platform uses a technology called “single sign on” wherein all portals and private facets can be accessed for one account by adding access privileges to multiple private facets to the one master User Account.
If you belong to both private Portal A and Portal B, you DO NOT need multiple User Accounts with different login and passwords. Instead, your one User Account can be updated to add your access privileges to each private facet of the website. One login (one Username and one Password) will gain access to all of your private content.
From time to time, end users will complain that they can no longer access their private portal assuming that we somehow removed their access privileges from their User Account. When we investigate these complaints, we always find that the end-user has set up multiple User Accounts, each with a different e-mail address. They were simply trying to access their portal from a different unauthorized User Account.
Please note that all your access privileges are assigned to a specific User Account. Just because you set up a second (or third) User Account does not mean that these extra accounts inherit access privates from the original User Account. Technically, we have no way to know that the accounts are related (that it is yours.) Each account is a separate standalone entity with no linkage to another entity. We authenticate each login to the specific User Account and have no knowledge of the relations with other User Account entities.
If you have multiple accounts, the best practice is to decide which User Account you wish to use and call us. A Systems Administrator can merge your multiple accounts into one and delete the extra(s).
The typical cause of multiple User Accounts is people having (and using) multiple e-mail addresses for different purposes. This can lead to end users setting new accounts using the second (or third) e-mail address. A common reason multiple accounts get set up is submitting an online Custom Form using another new non-registered e-mail address. The system will see the unique e-mail address and set up a second account using this new address, but it will be completely different from your main User Account.